Payments & Security
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All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
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We accept a variety of payment methods to provide flexibility and convenience for our customers. These include:
- Credit or Debit Cards: We accept major credit and debit cards, including Visa, Mastercard, American Express, and Discover.
- Online Banking: For customers who prefer to pay directly from their bank account, we offer online banking options.
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We do not impose any additional fees for using specific payment methods. However, depending on your chosen payment provider or financial institution, they may apply their own transaction fees or currency conversion charges.
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For your convenience, we offer the option to securely store your payment information for future purchases. This allows for faster checkout and eliminates the need to re-enter your payment details each time you shop with us.
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If your payment is declined, please ensure that you have entered the correct payment information and that your payment method is valid and has sufficient funds available. If the issue persists, we recommend contacting your payment provider or financial institution for further assistance.
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Upon successful payment, you will receive a confirmation email or order receipt confirming the details of your transaction. Additionally, you can log in to your account to view your order history and payment status.
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At this time, we do not offer installment payment options. However, we continuously review our payment methods to best meet the needs of our customers and may consider introducing installment payment options in the future.
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We regret to inform you that we do not accept health insurance or CareCredit as payment methods at this time. If you have questions regarding payment options for healthcare-related services, we recommend speaking with your healthcare provider or insurance company for assistance.
Shipping & Delivery
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We strive to fulfill orders placed before 2pm Pacific on the same day. All orders are typically processed within 1-2 business days (excluding weekends and holidays) after payment confirmation. During peak seasons or promotional periods, processing times may be slightly longer.
The estimated delivery time varies depending on your location, selected shipping method, and any unforeseen circumstances such as weather delays.
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information to monitor the progress of your delivery.
Due to supply chain challenges, shipping times could be longer than usual. -
Shipping rates are calculated based on factors such as destination, package weight, and selected shipping method. You can view the shipping rates for your order during the checkout process before making a purchase.
We may offer free shipping promotions for qualifying orders. Please refer to our website or promotional emails for more information about current free shipping offers and eligibility criteria.
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Certain items may be subject to shipping restrictions or regulations imposed by local authorities or carriers. We comply with all applicable shipping restrictions and reserve the right to cancel orders containing prohibited items.
Additionally, we do not ship to P.O. boxes or military addresses at this time. Please provide a valid residential or commercial address for delivery when placing your order.
We may periodically update our shipping policy to reflect changes in shipping methods, rates, or procedures. Any updates or revisions to our shipping policy will be promptly communicated on our website and may require your review and acceptance before proceeding with future orders.
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We offer a range of shipping options to accommodate your needs, including standard shipping, priority shipping, and express shipping. The available shipping methods and carriers may vary depending on your location and the items in your order.
Our primary shipping carrier is USPS. We select the most suitable carrier for your order based on factors such as destination, package size, and delivery speed.
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Once your order has been shipped, you can track its progress using the tracking number provided in your shipping confirmation email or by logging in to your account on our website.
If you encounter any issues with tracking your order or have questions about its delivery status, please contact our customer support team for assistance.
Returns & Refunds
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We do not offer refunds for purchases made on our website. All sales are final, and we do not accept returns for refunds or store credit.
Please see alternative policy information for lost or damaged items.
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We accept returns only for items that are damaged or defective upon arrival. If you receive a damaged or defective item, please contact our customer support team within 3 days of receiving your order to initiate the return process.
To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. Please include all original accessories and documentation with the returned item.
Returns must be shipped back to us using a trackable shipping method. We recommend retaining proof of postage for your records.
Once we receive the returned item and verify its eligibility for return, we will process an exchange for a replacement item of equal or similar value, subject to availability.
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To initiate an exchange for a damaged or defective item, please contact our customer support team to request a return authorization (RA) number and further instructions.
Once your return request is approved, you will receive an RA number and shipping instructions for returning the item to us.
Upon receipt of the returned item, we will inspect it to confirm the damage or defect. If the item meets our return criteria, we will process an exchange and ship a replacement item to you as soon as possible.
If the damaged or defective item is no longer available, we will provide you with a refund in the original form of payment, at our discretion.
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In the rare event that your order is lost during transit, please contact our customer support team as soon as possible to report the issue. We will work with our shipping carrier to locate the package or arrange for a replacement to be sent to you.
Shipping costs will be handled by our company or the carrier, and you will not incur another shipping charge for a lost item.
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We do not accept returns or exchanges for items that have been used, altered, or damaged due to misuse or improper handling.
Additionally, certain products may be ineligible for return or exchange due to hygiene or safety reasons, such as personal care items, perishable goods, or customized products. Please review the product description and specifications carefully before making your purchase.
If you have any questions or concerns regarding our refund and return policy, please contact care@somapeptides.com for assistance. We are committed to ensuring that you have a positive shopping experience with us.