Worry-Free Delivery

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Get full refund protection against shipping delays, loss, damage, and theft.

  • Loss: Claim the full value of your purchase if your domestic package isn’t delivered within 30 days of fulfillment (60 days for international packages).
  • Arrival delay: Claim $5 if your domestic package isn’t delivered within 10 days (30 days for international packages).
  • Damage: Claim up to the full value of your purchase if your package is damaged in transit.
  • Theft (Porch piracy): Claim the full value of your purchase if your package is stolen within 7 days of the carrier’s “delivered” update.
Worry-Free Delivery also includes carbon offsets for emissions in the recipient’s destination country.
For easy resolution, visit Seel Resolution Center if any of the above occurs.

Note: Worry-Free Delivery is a shipping protection service offered by Seel, in partnership with Parcel Panel, and shouldn't be purchased separately..

Please note that certain products available on this website are supplied by third-party manufacturers and are not produced, owned, or directly controlled by Soma. While we strive to source products from reputable partners, we do not make any warranties or guarantees regarding the accuracy of labeling, formulation, safety, or efficacy of third-party products.

Use of any third-party product is at your own risk. It is your responsibility to consult with a qualified healthcare provider before using any product, especially if you have known medical conditions, are taking medications, or are pregnant or nursing.

Soma disclaims all liability for damages, side effects, or adverse reactions resulting from the use or misuse of any third-party product sold through our platform.